Customer Care Agent (German)

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Customer Care Agent (German)

place

Amsterdam

work

Fulltime

school

HBO


business

About Rivièra Maison

Rivièra Maison is a leading interior brand to which atmosphere and experience are key. The wide range of furniture and accessories is developed entirely in-house, and each product is unique in that it is manufactured by hand in authentic workshops all over the world.

Rivièra Maison presents a new collection several times a year and in a short time has developed from a supplier and seller of home decoration to a strong international brand with points of sale worldwide. The Rivièra Maison collections are contemporary and create the feeling of being at home wherever you are.

 

Rivièra Maison, Home is where you can be you.

 

Wir suchen Dich!

Gefallt dir Interieur und Styling? Hast du eine Leidenschaft für Kundenservice?  Und magst du arbeiten für das schönste Familienunternehmen der Niederlande?

 

Customer Care Agent (German)

Amsterdam | Fulltime

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Responsibilities

For our Customer Service Department we are looking for an Customer Care Agent. As Customer Care Agent, are you the contact person for all our customers and will you be the face of our company!

Responsibilities

  • Set up and optimizing the customer journey;
  • Contribute to speaking to our customers in the best possible way;
  • Helping customers in the buying proces, complain-handling, status of the orders or with returning products;
  • Analyzing the customer questions in order to come to the best solutions.

 

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Requirements

  • 2 Years of experience
  • MBO + or HBO level
  • Experience with Microsoft Office, experience with Salesforce, Agresso en Magento are a plus;
  • An excellent command of Dutch, English and German;
  • Customer-first thinking;
  • Flexible with working at the weekend and doesn't mind working an hour longer.

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Benefits of Rivièra Maison

  • Working in a dynamic, warm and open environment within an international organization;
  • Employee discount;
  • An attractive discount on health insurance;
  • The nicest (RM)goodies as a gift for public holidays such as Christmas;
  • Driven, fun and diverse colleagues.

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Interested?

 

Do you think you are the right candidate for this position? Share everything you think we need to know about you: projects you are proud of, portfolio’s or successes.

 

We look forward to your application!

 

Please do not contact us for sales purposes.

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Applicationprocedure

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1. Apply to this job

Send us your resume and motivation via the apply button.

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2. Contact by phone

One of our recruiters will contact you by phone to make an appointment.

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3. Job interview

We get to know you and go through your application and the position roughly.

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4. Second job interview

During the second meeting, we go deeper into the position and your experience.

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5. Offer

An employment conditions interview will follow and we will make you a nice offer.

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6. Welcome

We welcome you to the Rivièra Maison family. High five!

Your new colleagues

Marije Heems

Sales office Manager

Ik hou mij enerzijds bezig met het coachen en verder ontwikkelen van mijn werknemers, anderzijds met het interfasen met andere afdelingen, dit maakt mijn functie afwisselend en daarmee de leukste baan en afdeling binnen dit prachtige familiebedrijf!

Maxime Kornnman

Medewerker Customer Service

Teamwork makes the dream work!

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